Team Lead of Client Programming- TPV
Job Type: Full Time
Hours: 8:00-5:00 PM EST
Salary: $70-85K
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position:
Reporting to the Director of Data & Development, the Team Lead Client Programming - TPV will oversee a team of programmers and scripting specialist that creates client solutions on our existing platforms. You will develop processes and methodologies that ensure client satisfaction and quality of work, while ensuring the team completes the work on time. In addition, you will frequently work with the business to develop requirements and timelines associated with new work as part of the client intake process.
General Responsibilities
Manage your team's workload by participating in planning and by distributing tasks and bugs to team members
Ensure that team members complete the assigned work on time and with high quality
Coach your team members, using tools like 1:1s and development objectives
Code alongside your team daily, but your key focus is their growth and how well they work together toward the goals
Communicate regularly with other leads to plan, identify risks, and deliver on time
Regularly update your manager on your team's assignments and meet with other leads both within and outside your project to discuss how to improve workflows and share technology
Collaborate effectively with our partners at other studios.
Education and experience
An undergraduate degree in Computer Science, Computer Engineering, Software Engineering, or equivalent experience
2-4 years of team leadership experience
Required skills and qualifications
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and calendar management tools.
Proficient in C#, .net, PHP, and other programming languages
Strong strategic leadership and communication skills
A track record of remaining calm and finding solutions when facing challenging situations
Caring about your team members' growth.
Strong organizational skills
Attention to detail and problem-solving skills
Ability to multi-task and adapt quickly to changing work conditions in a fast-paced environment
Process driven
Self-motivated with excellent time management
Preferred Qualifications
Call Center experience is an asset
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