Dedicated Well-Being Coordinator- Seminole County, FL
About the position
The Well-Being Coordinator is a pivotal role dedicated to enhancing the health engagement and well-being goals of a specific Cigna client. This position requires close collaboration with the Cigna account management team and the client's human resources and well-being teams. The primary focus is to promote whole-person health and well-being among the client's employees. The Well-Being Coordinator is responsible for executing the delivery and coordination of Cigna's programs and resources, customer education initiatives, and vendor services, while also monitoring the engagement and effectiveness of these programs. A core objective of this position is to facilitate well-being programs that educate and influence the client's population to lead healthier lifestyles. The role emphasizes the creation of data-driven strategies that result in measurable outcomes. The Well-Being Coordinator will conduct organizational assessments to identify strengths and opportunities, as well as well-being surveys to gather employee feedback. This information will be used to present multifaceted data elements such as registration rates, utilization, health assessments, and overall engagement metrics. In collaboration with the Cigna account team and the client, the Well-Being Coordinator will create an annual strategy that is adaptable to the unique needs of the client. This includes developing a communication plan to promote programs through various channels and managing a client-specific budget that supports the well-being strategy. The Coordinator will also implement well-being programs, track participation and outcomes, and represent Cigna at events in a professional manner. Additionally, the role involves facilitating a well-being committee to support the client's strategy and providing ongoing analysis and evaluation of health and wellness strategies to drive better results.
Responsibilities
Conduct an organizational assessment to identify client's strengths and opportunities.
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Conduct well-being surveys to determine employees' interests and feedback.
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Present multifaceted data elements such as registration rates, utilization, health assessment and overall engagement metrics.
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Collaborate with Cigna account team and client to create an annual strategy.
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Ensure strategy is adaptable to the unique needs of client.
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Create a communication plan to promote programs utilizing various communication channels.
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Develop and stay within client-specific budget that supports their well-being strategy.
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Provide ongoing analysis and evaluation of client communications/health/wellness strategies, biometric data, and employee engagement to drive better results.
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Collaborate with Cigna account team, client and vendors to create, promote and implement well-being programs such as events, campaigns and seminars.
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Track program metrics including participation and outcomes.
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Share health and well-being related educational materials and resources.
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Partner with client in creation of a well-being committee if one has not already been established.
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Facilitate well-being committee on an ongoing basis to support client's strategy.
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Attend required trainings and meetings.
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Process client budget reimbursements or expenses in a timely manner.
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Conduct client and customer-facing events and maintain engagement participation and feedback records.
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Provide open enrollment support to client as it relates to Cigna's benefit plans, programs and resources such as presentations, informal Q&A or stop-by-booths.
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Contribute and collaborate with teammates through sharing best practices.
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Strategize with Cigna account team to provide client with needed services, data and resources.
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Actively learn client's industry and Cigna products and software to effectively support client.
Requirements
Bachelor's degree in health education, human resources, health promotion or related field preferred.
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2+ years in health and wellness field such as corporate wellness programming, HR/Benefits, health promotion/education, event coordination, etc.
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Understanding of wellness programming and health promotion.
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Strong understanding of benefits and plan designs is a huge plus.
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Strong organizational and project management skills.
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Ability to analyze data and metrics to drive strategic decisions.
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Resilient and able to overcome roadblocks without being deterred by initial setbacks.
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Possess problem solving and analytical skills; attention to detail and proven ability to manage complex timelines.
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Highly skilled at creation and delivery of presentations/public speaking.
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Proficient at engaging, influencing and motivating others.
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Excellent oral and written communication skills.
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Self-starter; able to work independently to get results.
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Ability to foster collaboration, gain support and trust.
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Proficient at establishing and maintaining interpersonal relationships.
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Proven ability to function in a heavily matrixed environment.
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Possess knowledge of Excel, Word & PowerPoint.
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Proven ability to present in group settings with technology platforms (WebEx Meeting applications).
Nice-to-haves
Master's degree in related field.
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CHES, Chapman WellCert or other health & wellness certifications.
Benefits
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