Health Insurance Call Center Agent (Licensed)
About the position
The Health Insurance Call Center Agent (Licensed) at MCI is responsible for educating and guiding customers in selecting appropriate health insurance policies. This full-time position requires a valid healthcare insurance license and involves providing high-quality customer service while ensuring compliance with insurance regulations. The agent will engage with customers, respond to inquiries, and maintain accurate documentation, all while promoting various insurance products to meet sales targets.
Responsibilities
Provide information to customers about various healthcare options and insurance policies.
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Help customers choose the appropriate insurance policy that fits their needs.
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Engage with customers to understand their requirements and provide relevant solutions.
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Ensure that all activities and advice comply with insurance regulations and company policies.
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Deliver high-quality service to ensure customer satisfaction and retention.
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Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
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Maintain accurate and up-to-date customer information and documentation.
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Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
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Promote various insurance products and services to meet sales targets and business objectives.
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Resolve any concerns that customers may have with their insurance policies.
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Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
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Participate in ongoing training and professional development to maintain licensure and improve skills.
Requirements
High school diploma or GED
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Must hold a valid Healthcare Insurance License
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Previous call center experience is preferred
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Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
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Excellent oral and written communication skills
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Strong organizational abilities and interpersonal skills
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Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
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Capable of functioning efficiently in a fast-paced environment
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Dependable in completing assignments and maintaining attendance
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A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds
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Two 21 monitors are needed
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A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
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You must provide your own headset.
Nice-to-haves
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
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Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
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Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
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Retirement Savings: Secure your future with retirement savings programs, where available.
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Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
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Life Insurance: Access life insurance options to safeguard your loved ones.
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Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
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Paid Training: Learn new skills while earning a paycheck.
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Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
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Casual Dress Code: Be comfortable while you work.
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