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Bank Fraud Issues Management Advisor Senior

Remote, USA Full-time Posted 2025-05-22

About the position

As a Bank Fraud Issues Management Advisor at USAA, you will play a crucial role in advising business actions to remediate issues related to risk and compliance. This position serves as a bridge between the first and second lines of defense, collaborating with various departments to support risk management initiatives and ensure adherence to established risk frameworks. Your responsibilities will include overseeing business controls, conducting risk assessments, and providing insights to strengthen the overall control environment.

Responsibilities
• Lead and drive solutions for stronger controls and support risk and regulatory compliance initiatives.
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• Perform ongoing supervision and oversight of controls and evaluate the effectiveness of established business controls.
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• Conduct risk data analysis, report preparation, and trend analysis using business intelligence tools.
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• Anticipate business needs and proactively identify opportunities to improve the control environment.
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• Translate control deficiencies into action plans and provide recommendations to enhance governance practices.
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• Partner with customers to drive improvement efforts and assess impacts of unfavorable trends.
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• Lead project teams through concept, planning, execution, and implementation phases for risk remediation.
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• Advise senior management on the status of the control environment related to risk identification and control weaknesses.
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• Identify critical areas to monitor and escalate issues to appropriate partners.
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• Build and maintain processes for handling exception alerts and monitor resulting cases.
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• Provide control oversight to ensure compliance with laws and regulations.

Requirements
• Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
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• Minimum 6 years' experience in issue management supporting risk-related, compliance-related, or business control design activities.
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• Knowledge of federal laws, rules, regulations, and applicable guidance including OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA.

Nice-to-haves
• Experience in Issue Management and management of Issues in a system of record.
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• Ability to effectively advise on risk and risk mitigation actions including the development of controls.
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• Strong organizational skills with the ability to lead and drive tasks.
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• Strong written and oral communication skills with the ability to present to Executive Leadership.

Benefits
• Comprehensive medical, dental, and vision plans.
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• 401(k) and pension plans.
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• Life insurance and parental benefits.
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• Adoption assistance.
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• Paid time off program with paid holidays plus 16 paid volunteer hours.
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• Various wellness programs.
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• Career path planning and continuing education assistance.

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