Accounts Receivable and Collections Analyst

Vimeo is seeking an Accounts Receivable and Collections Analyst to join the Enterprise Finance Operations team, a role that will play a vital part on our AR team to support the continued growth of the company in the Enterprise space.

This position is responsible for the day-to-day management of account receivables for their portfolio of Enterprise accounts. In this role you will be hands on in achieving best in class collections and customer support while being a pivotal member of our AR team, contributing to collection strategies, customer feedback, team efficiencies and liaise with members cross-functionally to assure success.

What you’ll do:
• Maintain your assigned portfolio of accounts by contacting customers on all past-due balances
• Provide world-class customer service to internal and external customers (i.e., Sales, FP&A, Customer-Success, Revenue Accounting, Billing Team)
• Work with Vimeo’s cash application team to proactively resolve unapplied cash and timely posting of payments
• Work with Vimeo’s account management team to resolve customer inquiries and account discrepancies
• Regular follow-up until account balances are resolved
• Demonstrate a positive attitude, good work ethic and promptness in accomplishing all tasks
• Perform other duties as assigned

Skills and knowledge you should possess:
• 2+ years of B2B collections and/or customer support/success experience (in public software or SaaS company preferred)
• Understanding of collection strategies and payment operations
• Demonstrated collaboration with cross-functional teams to meet deadlines and common goals
• Excellent verbal and written communication skills with all levels of internal and external customers
• Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
• Zendesk and Salesforce knowledge is a plus

Targeted Base Salary Range: $54,000 to $84,500

The base salary range listed above is for candidates located in the U.S., including the New York City metro area.

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base.
Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more.

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About Us:

Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

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