Call Center Customer Service Representative - Healthcare - Start ASAP!
About the position
We are looking to fill customer service, call center healthcare positions as soon as possible. In this role, you will be assisting customers with their Medicare and Medicaid managed care health plan needs. These healthcare plans are designed to help individuals maintain their independence in daily life. Your primary responsibilities will include answering questions related to benefits, claims, and complaints within a call center environment. You will be receiving calls from both members and providers, ensuring that their inquiries are addressed promptly and accurately. The position offers set schedules that promote a healthy work/life balance, and after 30 days of employment, you may have the opportunity to work from home, provided you meet specified performance metrics. We pride ourselves on providing comprehensive paid training and coaching to help you succeed in your role. Additionally, we offer daily and weekly pay options, making it easier for you to manage your finances. There are also advancement opportunities available for those who demonstrate energy, enthusiasm, and a willingness to learn. This role is ideal for individuals who possess strong communication skills and have a knack for computer and data entry tasks, including the ability to multi-task effectively. While previous call center experience is preferred, it is not a strict requirement. We encourage anyone with a positive attitude and a desire to help others to apply today!
Responsibilities
Assist customers with their Medicare and Medicaid managed care health plan needs.
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Answer questions concerning benefits, claims, and complaints.
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Receive calls from members and providers.
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Provide excellent customer service in a call center environment.
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Meet specified metrics to qualify for work from home opportunities after 30 days of employment.
Requirements
Strong communication skills.
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Computer/data entry skills including the ability to multi-task.
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Energy and enthusiasm for customer service.
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Willingness to learn and adapt to new information.
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Previous call center experience is preferred but not required.
Nice-to-haves
Experience in a call center environment.
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Familiarity with healthcare plans and services.
Benefits
On-the-job training
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Paid training
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Referral program
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Work from home opportunities after 30 days
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Set schedules for work/life balance
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Daily and weekly pay options
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Advancement opportunities
Apply Job!