Live Chat Representative at Rope drop travel Hazlet, NJ
Live Chat Representative job at Rope drop travel. Hazlet, NJ.
Rope drop travel is seeking a friendly and customer-focused Live Chat Representative to join our team. As a Live Chat Representative, you will play a vital role in assisting customers with their travel inquiries and providing exceptional service via live chat. You will be responsible for responding to customer queries, resolving issues, and ensuring a positive and seamless customer experience.
Responsibilities
Engage with customers through live chat to resolve inquiries and provide information
Deliver exceptional customer service by providing accurate and helpful answers in a timely manner
Assist customers with booking flights, accommodations, and other travel services
Proactively identify and address any potential issues or concerns to ensure customer satisfaction
Collaborate with other team members to improve customer service processes and procedures
Maintain a high level of product knowledge to effectively assist customers
Adhere to company policies and procedures
Requirements
Previous customer service experience, preferably in a live chat or online support role
Excellent written communication skills with a friendly and professional tone
Ability to multi-task and prioritize in a fast-paced environment
Problem-solving skills and the ability to think quickly on your feet
Proficiency in computer systems and familiarity with live chat software or platforms
Ability to work flexible schedules, including evenings, weekends, and holidays
Attention to detail and accuracy in documenting customer interactions
Benefits
Work From Home
Health Care Plan (Medical, Dental & Vision)
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