Customer Service Representative - Water Billing

Testing is required for this position but is not scheduled. A typing test of 35 wpm is required to be passed. Please come to City Hall, Human Resources, 72 W. College Ave, 2nd floor, Suite #201 for testing. The office hours are 8:00am - noon; 1:00pm - 5pm. Applications may be submitted online before testing but will not be printed until the testing is passed. Additional questions regarding the position contact Human Resources at 325.657.4221 EOE.
Responds to routine telephone inquiries from the public and other city departments pertaining to prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and explanation of billing and general information. Enters change of service in data system and verifies information. Maintains various computer records on change of address type of service used, comment file of records of customer contacts, and non payment accounts lists. Posts to simple numerical records. Operates two way radio to give and receive messages and information. Operates a variety of basic office equipment. Hours: Mon. – Fri., 8am – 5pm.
Required to pass a 35 WPM typing test prior to accepting an application or resume. Knowledge of general office practice and procedures. Must be able to keep customer information confidential. Knowledgeable of various office machines and operation techniques. Knowledge of simple arithmetic. Completion of at least one course in general office practices at or above the high school level or by at least six months of work experience involving general office duties. Ability to read, understand, and interpret city policies. Ability to understand oral and written instructions. Ability to establish and maintain effective working relationships with coworkers and the general public. Must be able to bend or stoop or retrieve files. Must be able to lift books, files or other materials weighing 10 15 lbs. A valid operator’s license with a good driving record required.

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