Outreach Coordinator / Call center Remote (1/6 start date)

JOB ID 21325 – Outreach Coordinator

Start date: 1/6/2025

Location: Fully remote, must be approved work location

Pay: $16.50 per hour

Schedule: Monday to Friday 2:30pm- 11pm EST

Training required: (2) weeks of virtual training, on camera, Mon-fri 10am-6pm- 30 min lunch, Their production schedules will be 11a-8p EST after training.

Type: Contract to hire

Summary:
Combat the effects of loneliness, calling patients on behalf of their hospital or health plan to introduce programs, and filling out questionnaires with the goal of inviting and enrolling them to participate in mental health programs.

Job description:
• Conduct a minimum of 200 daily outreach calls to eligible members to explain program benefits and facilitate enrollment.
• Answer inbound calls from members, providers, and other resources with courtesy, respect, and promptness.
• Capture and document relevant member demographics and healthcare information accurately in their records.
• Follow approved scripts to ensure members understand the program terms, addressing any resistance with professionalism and courtesy.
• Meet daily, weekly, and monthly goals for outbound calls, call quality standards, and enrollment targets while demonstrating empathy for users on their healthcare journey.

Nice to have:
• Bilingual: Spanish/English

Requirements: • 2 years of outbound contact center experience in a healthcare environment required. • Must be MS Office proficient. • Must have your own computer Windows 10 or greater and current processor, cannot use Macs, tablets, or Chrome books. • High school diploma or equivalent • Background check required.

#IND456

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Schedule:
• Day shift
• Monday to Friday

Experience:
• outbound call center: 3 years (Required)

Work Location: Remote

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