Call Center Reps - FULLY REMOTE
The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Responsibilities
Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
Perform research using available resources as needed to provide required information to callers.
Identify and escalate more complex issues to the research team
Complete necessary administrative work as needed and complete call logs accurately
Other projects as assigned by supervisor.
Qualifications
High School Diploma or equivalent required.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Ability to work in a fast-paced environment and handle high call volumes.
Proficient in using computers and familiar with Microsoft Office Suite.
Ability to remain calm and professional under pressure
Skills
Call Center Support
Customer Service
Telephone Etiquette
Communication
Verbal Communication
Problem Solving
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