Operations - Services Lead
Summary
Posted: Sep 26, 2024
Weekly Hours: 40
Role Number:200570099
In RE&D, we dont sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apples workplaces and workplace services. We develop and manage Apples global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world!
Description
Description
We are seeking a dynamic and experienced Operations Services Lead to oversee the efficient operation of our facilities, as well as the delivery of exceptional Services to our clients. This role requires strong leadership skills, expertise in operations, and a customer-centric approach to service delivery. The ideal candidate will be responsible for:
Engaging in daily operations, monitor key performance indicators, and optimize processes to achieve efficiency and quality.
Identifying areas for improvement in operations and client management and recommend changes.
Developing and maintaining operational policies and procedures with a focus on customer experience and SLA adherence.
Coordinating cross-functionally with other services lines (i.e. Projects, EH&S, and Security) to develop end-to-end formal processes.
Preparing reports and analysis on operational policies and procedures with a focus on SLA adherence.
Assisting in ensuring compliance with industry regulations and quality standards.
Collaborating with colleagues from diverse locations to share/implement best practices and ensure consistent service delivery.
Establishing dashboards to monitor and track SLAs.
Managing internal and external relationships in support of programs.
Minimum Qualifications
Minimum Qualifications
5 - 7 years of of hands-on experience working in a fast-paced multi-facility corporate environment, with a focus on providing the best in class service
High School Diploma or G.E.D.
Valid Drivers License
Key Qualifications
Key Qualifications
Preferred Qualifications
Preferred Qualifications
Good verbal and written business communications skills
Solid understanding in the use of computer tools such as productivity software, e-mail, and databases
Pro-active self-starter, analytical, and ability to work independently and with a team.
Strong work either with uncompromising integrity.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $77,200 and $116,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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