Associate Consultant-Telephony-CDW IT

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Qualifications: One to three years experience in voice telecommunications with experience in VoIP technologies, Cisco Communication Manger, Unity / Unified Messaging and IPCC, Cisco routers and voice gateways. Working knowledge of Layer 3 Transport and Networking Concepts. A knowledge of a telecom network infrastructure (i.e., local & long distance telco's, telco products, TFN's, etc.). Hands-on experience in call center programming for Cisco IPCC and ICM. Other Call Center product experience is a plus. Knowledge of CVP, IVR, CCX, PoE, 65xx, 45xx, 3750, 2960, ASA-Phone VPN, T1 PRI ISDN, ISDN QSIG, H323, SIP RFC 3261/RFC 2833 and SCCP with specific programming experience with Cisco voice platforms a plus. Work Environment: Normal business hours are 8:00am to 5:00pm; start and end times can be flexible. The incumbent is expected to be able to work outside normal business hours and on weekends as necessary to perform scheduled infrastructure maintenance. CDW’s daily operations, coworker productivity, and customer experience are directly dependent on the contribution of the person in this role. The information contained in this job description is intended to convey information about the essential functions and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.

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