Remote Patient Health Navigator | WFH
Job Overview
We are seeking a dedicated Patient Health Navigator to join our remote team, where you will be instrumental in guiding our members through their healthcare experiences. In this essential role, you will assist members in comprehending their care strategies, accessing vital resources, and navigating challenges related to their care. Your efforts will include conducting thorough assessments, educating members, and collaborating closely with healthcare professionals to ensure the delivery of necessary services.
Key Responsibilities
Conduct health risk assessments for designated members and triage as needed.
Deliver ongoing education, outreach, and follow-up to facilitate understanding and adherence to care plans.
Assist members in procuring essential documents, tests, and services for medical appointments.
Address barriers to medical appointments by coordinating transportation, durable medical equipment (DME), and translation services.
Collaborate with primary care providers and care management staff to identify members in need of specialized care.
Connect members with relevant community resources and support services.
Maintain accurate records of all activities and ensure compliance with established standards.
Required Skills
Exceptional attention to detail to guarantee accuracy and completeness in all tasks.
Strong ability to work efficiently while balancing quality and productivity.
Resilience in navigating challenges and overcoming setbacks.
Knowledge of effective processes and a commitment to continuous improvement.
Familiarity with community healthcare, social, and financial resources.
Basic understanding of medical policies and benefits.
Insight into managed care systems and the issues affecting underserved populations.
Excellent interpersonal skills, enabling effective interaction with diverse groups.
Strong verbal and written communication skills, with the ability to convey complex information clearly.
Proficient listening skills and effective time management capabilities.
Ability to work both independently and collaboratively within a team environment.
Basic analytical, assessment, and problem-solving skills.
Competence in using Microsoft Word, Excel, and Outlook, alongside navigating multiple systems.
Capacity to maintain confidentiality and handle sensitive information with care.
Qualifications
High school diploma or equivalent required.
Minimum of two years' experience in a community health-related role (e.g., patient advocate, health coordinator) required.
Associate's Degree and experience in a managed care setting preferred.
Familiarity with medical terminology is beneficial.
Valid California driver's license and reliable transportation are required.
Career Growth Opportunities
Joining our organization offers you the chance to grow professionally through education and training reimbursement programs, as well as access to employer-sponsored elective learning opportunities.
Company Culture And Values
Our organization is committed to fostering an inclusive environment that values diverse backgrounds and experiences, allowing all individuals to contribute meaningfully to our mission of enhancing community health.
Compensation And Benefits
Competitive salary commensurate with experience.
Comprehensive and affordable health, dental, and vision benefits (including 90% paid medical for employees and 100% paid dental/vision).
Generous paid time off including a starting point of 3 weeks of PTO, 4 paid floating holidays, and 9 paid holidays.
Retirement benefits through the CalPERS pension program, with automatic employer contributions, plus a voluntary defined contribution plan.
Two flexible spending accounts (FSAs).
Employer-paid life, disability, and AD&D insurance.
Exclusive discounts and health advocacy services.
Opportunities for professional networking and skill development.
Employment Type: Full-Time
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