Live Chat Agent ( Remote / WFH )
Job Description:
We are seeking a dedicated and enthusiastic Live Chat Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance through our live chat platform. As a Live Chat Agent, you will engage with customers to address their inquiries, resolve issues, and offer information about our... products and services. The ideal candidate will possess excellent communication skills and the ability to stay calm and composed under pressure. You will be responsible for managing multiple chat sessions simultaneously while maintaining a high level of customer satisfaction. Additionally, you will have the opportunity to contribute to the improvement of our support processes through your interactions with customers. This is a great opportunity for individuals looking to grow their career in customer support and service. If you are passionate about helping others and enjoy working in a fast-paced environment, we encourage you to apply and become a vital part of our customer-centric team!
Responsibilities
Engage with customers via live chat to understand their needs and provide effective solutions.
Address customer inquiries and resolve issues promptly and accurately.
Maintain a high level of professionalism and customer service through each interaction.
Record and document all customer interactions and feedback in the CRM system.
Collaborate with team members and other departments to ensure a seamless customer experience.
Identify recurring issues and provide suggestions for process improvements.
Stay updated on product knowledge and service offerings to provide accurate information to customers.
Experience and Skills:
Requirements
Proven experience in customer service or a related field, preferably in a live chat role.
Excellent written communication skills with attention to detail.
Ability to manage multiple chat sessions simultaneously without compromising on quality.
Strong problem-solving skills with a customer-focused mindset.
Familiarity with CRM software and live chat tools.
Ability to work independently and as part of a team.
Flexibility to work varying shifts, including evenings and weekends.
Wages - $24.90 - $29.10 Hourly
From: MAC Property Investments
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