Tier 1 Support Specialist - Remote - Night Shift
Description:
What is PerfectServe?
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions.
Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger.
To support PerfectServes continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team.
Specialists will be responsible for supporting and delighting PerfectServes end users - physicians, nurses and system administrators.
This position requires interaction with people and technology while either standing or sitting.
PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.
Requirements: While we have some M-F daytime schedules... available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required Willingness and excitement to work evenings or overnights and/or weekends Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Able to start on December 2, 2024. Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day Our team is currently only looking for candidates that are located within the U.S.
Benefits:
Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities
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