FT CUSTOMER ENGAGEMENT SPECIALIST - WORK FROM HOME
Employer Industry: Customer Service and Support
Why Consider This Job Opportunity...
Competitive pay
Comprehensive benefits package including health, dental, and vision insurance
401k retirement plan
Paid time off (PTO)
Opportunity to work fully remote from anywhere in the U.S.
Fast hiring process
What To Expect (Job Responsibilities)
Answer and manage incoming calls, emails, and chats to assist customers
Assess customers' needs and provide accurate solutions for a positive experience
Learn and adhere to all customer service procedures and policies
Strive to exceed personal and team targets, goals, and quotas
Record, organize, and file customer interactions and profile/account changes
What Is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Exceptional phone and listening skills
Strong written and verbal communication skills
Ability to learn and follow customer service procedures
Experience in a customer service role preferred
How To Stand Out (Preferred Qualifications)
Previous experience in a customer service or engagement role
Familiarity with customer service software and tools
Ability to work in a fast-paced environment
Strong problem-solving skills
Experience with returns, refunds, and shipment tracking
#CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #Benefits
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