Live Chat Agent / Guest Relation Officer - Remote | WFH
Job Overview
Join our esteemed organization as a Guest Relation Officer / Live Chat Agent and play a pivotal role in enhancing the overall experience for our valued guests. In this remote position, you will serve as the initial contact point, delivering outstanding support and ensuring client satisfaction...
Key Responsibilities
Handle live chat inquiries: Provide prompt and precise responses to guest inquiries and requests.
Deliver exceptional customer service: Support guests with reservations, address property-related questions, and resolve issues effectively.
Become a brand ambassador: Represent our esteemed company with professionalism and enthusiasm.
Stay well-informed: Acquire an in-depth understanding of our properties, services, and promotional offerings.
Promote continuous improvement: Collaborate with your team to identify trends and enhance customer service processes.
Required Skills
Proven experience in customer service: Demonstrated ability to build strong relationships and provide exceptional support.
Excellent communication skills: Proficient in conveying information clearly and effectively, both verbally and in writing.
Strong problem-solving capabilities: Skillful in identifying challenges and proposing satisfactory solutions for guests.
Tech-savvy: Comfortable utilizing live chat software and CRM tools.
Team-oriented: Able to collaborate effectively within a team and contribute to a positive work culture.
Qualifications
A minimum of 2 years of experience in a customer service role, preferably in hospitality or a related field.
High school diploma or equivalent is required; additional customer service training or certification is preferred.
Career Growth Opportunities
We value the professional development of our team members and offer ample opportunities for skill enhancement and career advancement within a supportive environment.
Company Culture And Values
Our organization fosters a collaborative and empowering work atmosphere, emphasizing teamwork and communication. We are dedicated to creating positive experiences for our guests and advocate for a culture of perpetual improvement.
Employment Type: Full-Time
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