Virtual Customer Support Associate – Remote

Virtual Customer Support Associate – Remote

Job Summary

Job Type: Full-time

Salary: Competitive hourly rate

Company: XYZ Solutions

Location: Remote

Benefits: Health insurance, Paid time off, Flexible work hours, Professional development opportunities

Job Description

XYZ Solutions is seeking a dedicated and customer-focused Virtual Customer Support Associate to join our team. As a remote position, this role offers the flexibility to work from anywhere while providing exceptional support to our valued customers. The ideal candidate will have strong communication skills, a problem-solving mentality, and a passion for helping others.

Requirements

• Proven customer support experience or experience as a client service representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multitask, prioritize, and manage time effectively


• High school diploma or equivalent; college degree preferred

Responsibilities

• Manage large amounts of incoming calls and emails


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


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