Operations Analyst / Trust & Safety (Remote, United States)
Description:
Review online activity of K-12 students for safety intervention
Communicate with customers about incidents
Apply judgment to make decisions for student safety
Record precise notes in Salesforce CRM
Identify trends and collaborate with Operations Analysts
Develop processes with department leadership
Audit decisions for accuracy and efficiency
operate independently with ownership
Requirements: Experience using a variety of desktop and web-based applications Experience in crisis management, child advocacy, content moderation, or a related field or degree Strong comfort level in communicating sensitive information through email, text, and phone Ability to stay focused on the same task for long uninterrupted periods Passion for reading with excellent reading comprehension Confidence to operate independently and autonomously within a virtual team environment High degree of ownership of individual outcomes and contribution to the department and... company goals Passion for continuous improvement and a willingness to manage change with grace Fluency in Spanish is a plus
Benefits:
Employee benefits include medical, dental and vision
Extensive Employee Assistance Program
Participation in the Companys 401(k) plan with a 4% company contribution
Access to WorkLifeMatters Employee Assistance Program includes 6 free face-to-face counseling visits per employee/household member per year and unlimited telephone counseling 24/7/365
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