Humana Hiring Remote Inbound Contacts Representative, Equipment Included
Humana hiring! The Inbound Contacts Representative is responsible for addressing incoming telephone, digital, or written inquiries in a high-volume healthcare Contact Center supporting primary care medical centers. This full-time role ensures accurate and timely processing of requests, including scheduling appointments, taking messages, and transferring calls.
Essential Functions...
Accurately process all requests and take appropriate actions such as scheduling appointments, taking messages, and transferring calls.
Resolve patient issues independently with a goal of first-call resolution.
Required Qualifications
Strong customer service skills with excellent written and oral communication.
Active listening skills with a high degree of empathy.
Ability to remain calm and helpful when dealing with upset patients.
Patient-centric mindset and urgency in solving patient requests.
Knowledge of basic help desk software, computer software, and Microsoft Office applications (Word, Excel, Outlook).
Preferred Qualifications
Bilingual in English and Spanish (read, write, speak).
Minimum of one year of experience in an inbound customer service call center.
High school diploma or equivalent.
Ability to handle high call volume and multitask while providing exceptional customer experience.
Experience with E-Clinical Works or other electronic medical records systems (Epic, Athena Health, NextGen).
Familiarity with virtual contact center solutions (8×8, Genesys, Ring Central, Five/9, etc.).
Knowledge and adherence to HIPAA.
Work Hours
Scheduled Weekly Hours: 40
Work-At-Home Requirements
Internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
Approved satellite, cellular, and microwave connections may be used.
Employees in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses.
Humana provides necessary telephone equipment.
Work from a dedicated, interruption-free space to protect member PHI/HIPAA information.
Benefits
Humana offers a comprehensive benefits package to promote the health and well-being of employees and their families, including:
Health benefits effective from day one
Paid time off, holidays, volunteer time, and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Compensation
Scheduled Weekly Hours: 40
Pay Range: $34,500 $47,400 per year (based on location, skills, knowledge, experience, education, certifications, etc
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