Customer Service Representative - Live Chat FULLY REMOTE
Employer Industry: Customer Service
Why Consider This Job Opportunity...
Opportunity for career advancement and growth within the organization
Engaging work environment focused on exceptional customer service
Flexible scheduling with weekday and weekend shifts available
Chance to develop strong communication and negotiation skills
Collaborate with various departments to enhance customer satisfaction
What To Expect (Job Responsibilities)
Handle incoming calls from customers and make outbound calls for follow-up and upselling
Prepare account changes and troubleshoot customer issues effectively
Identify and act upon potential new sales opportunities
Assist in customer retention efforts and resolve billing issues
Negotiate customer prices and service plan payments in line with company guidelines
What Is Required (Qualifications)
High School Diploma or Equivalent
1-2 years of experience in a customer-facing role
Ability to work well in a fast-paced environment
Excellent telephone and communication skills
Strong troubleshooting and negotiating abilities
How To Stand Out (Preferred Qualifications)
Previous experience in a customer service setting
Proficiency in computer applications relevant to customer service
#CustomerService #CareerGrowth #CommunicationSkills #FlexibleShifts #NegotiationSkills
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