DLS Case Admin Temp, DLS Document Management
Description
At Amazon we believe that every day is still day one...
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If youd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The document admin associates will be an individual contributor and provides support for document management for all types of leave of absence, accommodation and disability life events. They are highly skilled in clinical review, medical document validation and in identifying potential fraudulent documentation. They are experts in document management process and process the request as per Amazon policy guidelines and process documents in place.
Essential Responsibilities
Document sorting, scanning, indexing and storing in appropriate database.
Linking documents with appropriate cases.
Storing unmatched documents in the repository for future reference following predefined filing process.
Reviews documents for accuracy.
Identify and report incorrect, or unclear submissions.
Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases.
Assist employee through calls and emails for document submission.
Check for identifiable cases for received documents and assign unmatched documents to unidentified category in the database.
Address and respond to sensitive documentation on priority.
Identify and solve problems that may arise, sometimes with limited information
Ensure compliance with a standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate
Other duties as assigned
Key job responsibilities
Document sorting, scanning, indexing and storing in appropriate database.
Linking documents with appropriate cases.
Storing unmatched documents in the repository for future reference following predefined filing process.
Reviews documents for accuracy.
Identify and report incorrect, or unclear submissions.
Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases.
Assist employee through calls and emails for document submission.
Check for identifiable cases for received documents and assign unmatched documents to unidentified category in the database.
Address and respond to sensitive documentation on priority.
Identify and solve problems that may arise, sometimes with limited information
Ensure compliance with a standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate
Other duties as assigned
Basic Qualifications
6+ months of human resources experience
6+ months of Microsoft Office products and applications experience
Experience in confidential environments
Bachelor's degree is minimum
Preferred Qualifications
1+ years of human resources experience
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience
Company - Amazon Dev Center India - Hyderabad - A85
Job ID: A2723641
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