Customer Service and Sales Representative - Remote | WFH
Job Summary
We're on the lookout for a passionate and customer-centric individual to join our team in the role of Remote Customer Service and Inside Sales Representative. As part of our team, you'll play a pivotal role in delivering exceptional customer experiences, handling sales inquiries, and fostering sales growth through meaningful connections...
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and virtual meetings, ensuring a seamless experience.
Offer precise information about our range of products and services, assisting customers in making informed decisions.
Address customer concerns and issues with empathy and efficiency, striving for swift resolutions.
Identify customer needs and provide tailored recommendations on products or services to meet their requirements.
Engage with potential and existing customers, nurturing leads and guiding them through the sales process to successful closures.
Maintain meticulous customer records in our CRM system, ensuring accurate and up-to-date information.
Surpass sales targets and performance metrics, contributing to the overall growth and success of the team.
Collaborate closely with team members and various departments to guarantee customer satisfaction and operational efficiency.
Stay abreast of product updates, industry trends, and best practices to better serve our customers.
Qualifications
Demonstrated experience in customer service and/or inside sales, showcasing your ability to engage and support customers effectively.
Exceptional communication and interpersonal skills, enabling you to build rapport and trust with customers.
Strong problem-solving capabilities and a keen eye for detail to address customer issues swiftly and accurately.
Self-motivated with the ability to work independently and manage time efficiently in a remote setting.
Proficiency in CRM software and other sales tools, with a knack for adapting to new technologies.
Comfortable with technology and quick to learn new systems.
High school diploma or equivalent required; college degree preferred.
Benefits
Competitive wages with an attractive bonus structure to reward your contributions.
Stock options, life insurance, and access to a discount savings card.
Comprehensive medical and dental reimbursement program for your well-being.
Flexible working hours and a supportive remote work environment to promote work-life balance.
Professional development opportunities to foster your growth and career advancement.
Employment Type: Full-Time
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