Call Center Support Coordinator (Remote in Harrisburg, PA)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take... ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Call Center Support Coordinator (Remote) to join our growing team.

Job Summary:

The Call Center Support Coordinator will provide telephone and/or e-mail-based customer support to both internal and external customers.
• Position is remote, but candidates based in (Harrisburg, PA).

Job Responsibilities: • Provide support and fulfill requests for information for internal requests via telephone calls and email requests. • Logged into a call queue for internal CSRs to make inquiries when needing assistance with inbound calls. • Document all calls/questions made to the internal queue for tracking/trending. • Assist with heavy call volume within assigned queues. • Assists Supervisors in responding to internal emails and escalates issues as defined in procedures. • Answer the TTY line queue and transfers to appropriate queue for appeals, if necessary. • Document, track and log discrepancies outside of workflow processes measuring accuracy of workflow. • Assigned to rotation of weekends and evenings to ensure coverage.

Required Qualifications/Experience:
• High School Diploma or Equivalent
• One or more years’ experience with a help desk or triaging call center environment
• 2+ year’s proven experience providing excellent interpersonal and communication skills.
• 2+ years’ experience with Windows desktop operating systems and Microsoft Office required.
• Troubleshooting experience.
• Good problem-solving skills.
• Ability to work in a team environment.

Preferred Qualifications/Experience:
• 1+ years’ experience with PRS, E-Board, QMARS preferred.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Caution - Do not add this paragraph for PRN roles.

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is $19.00 to $19.00 per hour

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law

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