Program Specialist - Remote
Position Summary:
Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's... International Realty.
Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the companys commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the Worlds Most Ethical Companies by the Ethisphere Institute for nine straight years.
We are seeking qualified candidates for our Program Specialist role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote. The ideal candidate will reside in the Boston, MA area or surrounding suburbs.
Key Responsibilities: Educate new customers on program benefits and program reward eligibility Identify real estate needs for each customer and tailor the best solution to meet their needs Act as an advocate to support the customer throughout their real estate transaction Function as a liaison between the customer and agent to ensure excellent service Ensure proactive follow-up with customers at key touchpoints in their journey Adhere to specific call flow process according to policy-varies from client to client Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction Provide & facilitate cross-selling of mortgage and ancillary services as needed Maintain a caseload of 250-300 files depending on seasonality
Requisite Skills:
2-3 years business experience in a customer facing role preferred
High school diploma or equivalent
Bilingual English-Spanish speakers preferred
Real estate knowledge preferred (home purchase, sale, or mortgage)
Customer service experience preferred (retail, financial services, or call center)
Strong interpersonal, verbal, and written communication skills
Digital literacy and ability to navigate multiple systems
Strong attention to detail
Planning and organization skills; ability to multi-task in a fast-paced environment
Ability to relate to a customer in a professional and courteous manner
Regular and consistent attendance/punctuality
Embraces diversity and inclusion
Knowledge of the Boston, MA geographic area required
Exciting News:
EEO Statement: EOE AA M/F/Vet/Disability
Compensation Range: $20/hour - $29/hour ; At Anywhere, actual compensation within that range will be dependent upon the individuals skills, experience, and qualifications
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