Outbound Customer Service Representative - Remote | WFH
Join our team and embark on a journey where interpretation, innovation, and inspiration are not just encouraged but celebrated. We empower our employees to assist healthcare payers in managing the cost of care, enhancing competitiveness, and fostering positive change. With a rich 40-year legacy, we're dedicated to thriving alongside our customers by understanding their needs and crafting... innovative healthcare cost management solutions.
Diversity, inclusion, and belonging are integral to our company culture. We're committed to creating a workplace where mutual respect and collaboration thrive, allowing every talented individual to contribute and excel. Welcome to our world, where bright minds come to shine!
Position: Customer Service Representative
Schedule: Monday to Friday, 40 hours per week between 8:00 am and 6:00 pm CT (9 am to 7 pm ET, 7 am to 5 pm MT). Flexible shifts available twice a year.
Compensation: $17.00 per hour with quarterly performance-based bonuses.
Training and Development: Comprehensive paid classroom training, ongoing coaching, and mentoring provided.
Career Growth: Opportunities for advancement and personal development.
Responsibilities
Engage with customers over the phone to verify and update demographic information.
Address a variety of customer inquiries promptly and effectively to ensure satisfaction.
Collaborate with other departments to resolve customer issues and operational challenges.
Adhere to HIPAA regulations and uphold company values.
Requirements
High School Diploma or GED.
Minimum 6 months of customer service experience in an office or call center environment.
Familiarity with medical and claim terminology.
Strong communication, problem-solving, and organizational skills.
Ability to work independently and as part of a team.
Benefits
Competitive compensation and benefits packages.
Incentive bonus program.
Medical, dental, and vision coverage with low deductible & copay.
Life insurance, short and long-term disability.
401(k) with match.
Generous Paid Time Off and company holidays.
Tuition reimbursement and Flexible Spending Account.
Employee Assistance Program.
Summer Hours.
Equal Opportunity Employer
We are an Equal Opportunity Employer that values diversity and complies with all applicable laws and regulations. We welcome applicants of all backgrounds and identities to join our team.
Employment Type: Full-Time
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